jjwani Privacy Policy

01Introduction and Scope

This Privacy Policy ("Policy") is issued by jjwani ("jjwani", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at jjwani.net. This Policy describes how jjwani collects, uses, discloses, stores, and protects the personal data of individuals ("Users", "Players", "you") who access or use the jjwani platform, including its casino games, sports betting markets, account features, and payment services.

By registering a jjwani account or using any part of the jjwani platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy applies to all data processing activities conducted by jjwani in connection with the operation of the platform and the provision of its services to Pakistani players.

02Data Controller

For the purposes of applicable data protection law, jjwani is the data controller in respect of personal data collected through the jjwani.net platform. As data controller, jjwani is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

jjwani operates under an international gaming licence that imposes binding data protection obligations on the platform as a condition of its licence. These obligations are consistent with internationally recognised privacy standards and are enforced through the licensing authority's ongoing regulatory oversight.

For all data protection enquiries, requests to exercise your privacy rights, or concerns regarding jjwani's handling of your personal information, you may contact jjwani's data protection contact as detailed in Section 15 of this Policy.

03Personal Data We Collect

jjwani collects personal data that falls into the following categories. The data collected varies depending on whether you are a visitor to jjwani.net, a registered account holder, or a verified player who has completed KYC.

3.1 Special Category Data

jjwani does not intentionally collect special category data (such as health, religious, or political information) from its users. In limited circumstances, where a player voluntarily discloses health-related information in the context of a responsible gaming request (for example, a gambling addiction disclosure for self-exclusion purposes), such information is handled with the highest level of sensitivity and is used solely to process the responsible gaming request.

04How We Collect Personal Data

jjwani collects personal data through the following channels and mechanisms:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact jjwani support, or update your account settings;
• Automatically — through cookies, server logs, and tracking technologies as you browse and interact with jjwani.net and its platform features;
• From payment service providers — transaction confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing networks when you conduct financial transactions on jjwani;
• From identity verification partners — where jjwani uses a third-party KYC technology provider to assist in verifying CNIC authenticity and facial matching;
• From fraud prevention services — device fingerprinting, IP reputation, and behaviour analysis data used to detect and prevent account fraud and bonus abuse.

05Purposes of Processing and Legal Basis

jjwani processes your personal data only for specified, explicit, and legitimate purposes. The table below summarises jjwani's primary processing purposes and the legal basis for each:

06Data Sharing and Disclosure

jjwani does not sell, rent, or trade your personal data to third parties for their own commercial purposes. jjwani may share your personal data with the following categories of third parties, strictly in connection with the operation of the jjwani platform and the fulfilment of its legal obligations:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing networks — to process PKR deposits and withdrawals on your behalf;
• KYC and Identity Verification Partners: Technology providers engaged by jjwani to assist in verifying CNIC documents and confirming player identity as required by jjwani's licensing conditions;
• Fraud Prevention and Security Providers: Third-party services that help jjwani detect account fraud, bonus abuse, and money laundering activity;
• Gaming Software Providers: Game developers whose titles are available on jjwani may receive session data necessary for game operation and dispute resolution;
• Regulatory and Licensing Authorities: jjwani's international licensing body may require access to player data records as part of its regulatory oversight functions;
• Law Enforcement and Legal Authorities: Where jjwani is required by a valid legal order, court order, or regulatory directive to disclose player information, it will do so in compliance with its legal obligations;
• Professional Advisors: Solicitors, auditors, and compliance consultants acting under strict confidentiality obligations, where necessary for jjwani's legitimate business operations.

07International Data Transfers

As an internationally licensed gaming platform, jjwani's operational infrastructure may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, jjwani takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within the platform's primary operating jurisdiction.

Safeguards for international transfers may include standard contractual clauses, data processing agreements with processors in jurisdictions recognised as providing adequate levels of data protection, and technical measures such as encryption of data in transit and at rest. jjwani will not transfer personal data to jurisdictions that do not offer a level of data protection consistent with its licensing obligations.

08Data Retention

jjwani retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulation, or licensing conditions. The following general retention principles apply:

• Active Accounts: Personal data associated with an active jjwani account is retained throughout the life of the account and for a minimum period after account closure as required by jjwani's licensing authority;
• Financial and Transaction Records: PKR transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering record-keeping obligations;
• KYC Documents: Identity verification documents (CNIC images, selfies) are retained for a minimum of five (5) years following account closure, or for longer if required by a regulatory investigation or legal hold;
• Support Communications: Live chat transcripts and email support records are retained for a minimum of two (2) years to support dispute resolution and quality assurance processes;
• Technical and Log Data: Server access logs and device fingerprint data are retained for a maximum of twelve (12) months unless a security investigation requires longer retention;
• Marketing Data: Where you have consented to receive promotional communications from jjwani, your marketing preferences are retained until you withdraw your consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction or re-identification.

09Cookies and Tracking Technologies

jjwani uses cookies and similar tracking technologies on its website and platform to enhance functionality, maintain session security, and understand how players interact with the platform. The following categories of cookies are used by jjwani:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your jjwani account and security cookies that help detect fraudulent activity. These cannot be disabled;
• Functional Cookies: Allow jjwani to remember your preferences, such as game settings, language choices, and responsible gaming limit configurations. Disabling these cookies may affect platform functionality;
• Analytics Cookies: Used to collect anonymised data about how players navigate jjwani.net — which pages are visited, how long sessions last, and which features are used most. This data helps jjwani improve the player experience;
• Performance Cookies: Monitor platform loading times, error rates, and technical performance to help jjwani's engineering team identify and resolve issues proactively.

You may manage cookie preferences through your browser settings. However, disabling strictly necessary cookies will prevent you from accessing your jjwani account. For a full list of cookies deployed by jjwani, including their names, durations, and specific purposes, please refer to the cookie notice displayed in the platform's settings panel.

10Children's Privacy and the 21+ Requirement

jjwani does not knowingly collect personal data from any individual under the age of 21. The jjwani platform is strictly intended for adults aged 21 and above, and registration requires affirmative confirmation of eligibility. Identity verification through CNIC submission is required before any withdrawal can be processed, providing a secondary check on age eligibility.

If you believe that a minor has registered a jjwani account, please contact jjwani's support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

11Your Privacy Rights

Subject to applicable law and jjwani's legal retention obligations, you have the following rights in respect of your personal data held by jjwani:

12Security Measures

jjwani implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and jjwani's servers is encrypted using industry-standard SSL/TLS protocols. This applies to login sessions, account management, game play, and payment transactions;
• Encrypted Data Storage: Sensitive data at rest — including identity documents and financial records — is stored in encrypted form within access-controlled infrastructure hosted by vetted cloud service providers;
• Password Security: jjwani does not store your password in plain text. Passwords are hashed using a one-way cryptographic function. jjwani staff cannot retrieve your original password;
• Access Controls: Internal access to player personal data is restricted on a need-to-know basis. jjwani staff are subject to confidentiality obligations and receive training on data protection responsibilities;
• Two-Factor Authentication: Optional 2FA via SMS OTP is available for all jjwani accounts, providing an additional layer of protection against unauthorised login;
• Fraud Detection Systems: Automated monitoring systems analyse login patterns, transaction behaviour, and device fingerprints to identify and flag suspicious account activity in real time;
• Regular Security Reviews: jjwani conducts periodic reviews of its security infrastructure and responds promptly to any identified vulnerabilities.

13Third-Party Services and External Links

The jjwani platform may contain links to, or be integrated with, third-party services including payment processing systems (JazzCash, EasyPaisa, banking portals) and game software providers. When you interact with these third-party services, their own privacy policies apply to the data they collect and process independently of jjwani.

jjwani is not responsible for the privacy practices of third-party service providers beyond the contractual data processing obligations that jjwani imposes on its processors. We recommend that you review the privacy policies of any third-party services you interact with when using jjwani, particularly your mobile payment provider's privacy terms when initiating JazzCash or EasyPaisa transactions.

jjwani does not embed third-party social media tracking pixels, advertising networks, or behavioural targeting technologies on its platform that would allow those third parties to build advertising profiles based on your gaming behaviour.

14Updates to This Privacy Policy

jjwani reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data processing practices, the requirements of its international gaming licence, developments in applicable data protection law, or improvements to the platform.

When a material change is made to this Policy, jjwani will notify registered users via their registered Pakistani mobile number or email address at least seven (7) calendar days before the updated Policy takes effect, except where an immediate change is required for legal or security reasons. The current version of this Privacy Policy, including its effective date, is always available on this page.

Your continued use of jjwani following the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the revised Policy, you should cease using jjwani and may contact support to request account closure.

15Contact and Complaints

To exercise any of your privacy rights, to ask questions about this Privacy Policy, or to raise a concern about jjwani's handling of your personal data, please contact the jjwani data protection team through the following channels:

If you are not satisfied with jjwani's response to a privacy complaint, you may have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction in which jjwani holds its gaming licence, or to seek independent legal advice regarding your rights.

jjwani takes all privacy complaints seriously and will investigate each one fairly and promptly. Players in Pakistan are encouraged to raise concerns directly with jjwani's support team in the first instance, as the majority of privacy matters can be resolved efficiently through direct engagement.